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Sample
ROBERT BROWN
XYZ Inc.
1234 First Street
Suite 567
Any state 85245
OBJECTIVE:
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
EDUCATION:
Boston College, UK
1994 – 1996
BS in Sales and Marketing How High School, UK
1989 – 1994
High School Diploma
COMPUTER SKILLS:
- Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
- Microsoft Windows XP
- Microsoft Office XP Professional
EXPERIENCE:
Cambridge Telecommunications, MA
1999 – Present
Customer Service Manager
- Responsible for the supervision of a staff of twenty-eight people within the customer service department.
- Responsible for the recruitment and training of customer service representatives.
- Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
- Successful account retention record of 98%.
- Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
- Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Braintree Digital Inc., UK
1996 – 1999
Customer Service Representative
- Provided support to the sales team, ensuring all sales and service objectives were met.
- Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
- Worked with new customers in the development of new accounts and the implementation of new systems.
- Assisted in the development of new policies and procedures.
- Assisted in the training of new customer service representatives and associates.
- Performed market research surveys on customer needs and requirements.
- Prepared weekly sales reports for the sales team and sales management.
- Generated repeat business through successful client follow-up.