Sample
ROBERT BROWN
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245
EXPERIENCE
11/97 - 12/98 ANY CORPORATION, New York
Manager
· Developed and conducted training c lasses.
· Managed operations including forecasting, inventory control, purchasing, and quality insurance. Maximized revenues through efficient staffing, labor cost controls, and promotions.
· Monitored, evaluated, and counseled staff of 42 employees.
· Designed and implemented employee incentive programs to increase productivity and customer satisfaction. Reduced union grievances by 40% while maintaining streamlined, profitable department.
11/94 - 10/97 ANY INTERNATIONAL, USA
Assistant Manager
· Researched cafeteria restructuring. Increased internal customer ratings by 17% through opinion surveys, menu engineering, physical plant redesign, special events and quality controls.
· Acted as liaison between union employees and management. Analyzed and resolved personnel grievances. Managed corporate dining room for 1,500 employees.
· Developed and implemented annual business plans.
· Evaluated processes to improve processes and employee morale. Reduced absenteeism and tardiness by 25%, increased productivity and service quality in a multicultural union work environment.
6/93 - 11/94ANY I NC., HGT
Human Resources Assistant
· Researched and evaluated management practices, training and development programs, leadership principles and employee relations in international human resources department.
· Assisted managers with hiring procedures, screening of candidates, coordinating interviews.
ADDITIONAL SKILLS
· Seminars: Train the Trainer, Core Management, Progressive Disciplining, Preventing Sexual Harassment, Managing Diversity
· Language Skills: Fluent in French, conversational Spanish.
· Computer Skills: Proficient in MS Office 2000, MS Work, Excel, PowerPoint, Outlook, Lexis-Nexis and other research databases
EDUCATION
5/02 Any College, Any University UK
· Master of Arts in Organizational Psychology
8/93 Any University
· Bachelor of Science in Human Resources
· Dean's List
· Recipient of 1993 Distinguished Student Award.