Sample

ROBERT BROWN
XYZ Inc.
1234 First Street
Suite 567
Any city, Any state 85245
Education
Roosevelt University, Chicago
Masters of Arts in Training & Development
Roosevelt University, Chicago
Certification in Curriculum Development
Johnson C. Smith University, UK
Bachelor of Science in Mathematics
Summary of Qualifications

• Excellent communication, interpersonal, organizational, and leadership skills
• Exceptional versatility with the ability to manage multiple tasks in a pressured environment
• 10 years teaching/training experience
• 3.5 years experience in project management of technical and non-technical projects
• Proficient use of MS Word, PowerPoint, Excel, and Access
• Dedication and drive as a hard-working individual

Professional Skills
TRAINING & INSTRUCTIONAL DESIGN SKILLS

• Created and taught training classes for various technical and soft skills
• Created and taught academic curriculums for GED programs and supplemental instruction for college students
• Provided training to new employees and internal/external clients on technical issues
• Conducted training classes of adults and children ranging from 1-23 students on computer skills (the internet, MS Office, Oracle databases), school-based curriculums (GED classes and middle/high school math), and on-the-job training
• Created workshops on topics such as Team Building and Learning Styles for staff and college students

MANAGEMENT SKILLS

• Maintained inventory control for technical and non-technical supplies
• Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes
• Supervise staff of 5 employees performing duties such as interviewing/hiring, scheduling and payroll
• Project management of technical and non-technical projects
• Creation of documentation for implemented processes

CUSTOMER SERVICE SKILLS

• Served as a liaison between clients and staff to resolve clients problems and implement long and short term solutions
• Delivered excellent customer service while working with clients on a daily basis for various new and on-going technical projects
• Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, and basic maintenance for Oracle databases

Employment History
Academic Specialist, State, University, UK 12/04-Present
Instructional Designer (contractor), McDonalds Corporation, PO 01/04
GED Instructor, ShoreBank Development, POL 05/03-08/03
Database Support, Allstate Insurance Company, POLI 12/99-08/03
Computer Instructor, Tools for Success, YUT, 10/99-07/04
Application Programmer, Allstate Insurance Company, England 01/97-12/99
Math Teacher, Kennedy Middle School, THY, 01/96-01/97
Math Teacher, Trout Upward Bound, UK, 04/93-01/97